All the products on this site are hand made and printed on demand just for you.
The beauty of using a portal like Shopify, which powers this site, is that different manufacturers can be used depending on the type of products.
The actual manufacturer of your purchase will depend on what it is.
All the artwork products are made by Contrado and their returns policy is as follows:
Contrado - Return Policy
Contrado are determined to have each and every purchase result in a happy customer. Because everything at Contrado Imaging Ltd. is handmade, there is some potential for human error. Usually, their quality control department will pick up on this and everything will be sorted before your order is even dispatched, however on the rare case that something does slip through then all you need to do is let them know. Take a look at the details below on how to do that:
If a product is faulty in any way, you can return it within a strict 14 days period.
Return it in its original packaging – including the dispatch note. You will need to for returning the package.
Please send your faulty product to:
Elaine French, Unit 6-7 Space Business Park, London, United Kingdom, NW10 7SU
Upon receiving the product, their production team will scan the package which triggers a ticket with the customer team who will ask you what you want to do: replace or refund you.